Privacy Policy
How Felcan Air Cargo LLP collects, uses, stores, shares and protects your information.
Effective Date: 01/06/2026 Last Updated: 17/06/2026
Felcan Air Cargo LLP respects your privacy and is committed to protecting the personal information shared with us through our website, email, phone, WhatsApp, enquiry forms, quotations, service bookings and other communication channels.
This Privacy Policy explains how we collect, use, store, share and protect your information.
1. Information We Collect
We may collect the following information from clients, website visitors and service users:
Personal Information
- Name
- Email address
- Mobile number
- Address
- Passport details, where required for relocation documentation
- Travel details
- Billing and payment details
- Pet ownership details
Pet-Related Information
- Pet name
- Breed
- Age
- Microchip details
- Vaccination records
- Medical history
- Behavioural information
- Health certificates
- Rabies titre test details
- Import / export documents
Technical Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Cookies and tracking information
2. How We Use Your Information
We may use your information for the following purposes:
- To respond to enquiries
- To prepare quotations
- To provide pet relocation services
- To process export and import documentation
- To coordinate with airlines, customs, veterinary doctors, laboratories, government authorities and foreign agents
- To process payments and invoices
- To provide service updates
- To comply with legal and regulatory requirements
- To improve our website, services and client experience
- To maintain internal records
3. Sharing of Information
Felcan Air Cargo LLP does not sell personal information.
However, we may share necessary information with:
- Airlines
- Customs brokers
- Government authorities
- Animal quarantine authorities
- Veterinary doctors
- Diagnostic laboratories
- Foreign relocation agents
- Pet transport vendors
- Payment service providers
- Website hosting, analytics and technology service providers
- Legal, accounting or compliance advisors, where required
Information shall be shared only to the extent necessary for service delivery, legal compliance or business operations.
4. Data Security
We take reasonable administrative, technical and physical measures to protect your information from unauthorized access, misuse, loss or disclosure.
However, no method of internet transmission, email communication or electronic storage is completely secure. Therefore, Felcan Air Cargo LLP cannot guarantee absolute security of data transmitted electronically.
5. Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience, analyse website traffic and understand visitor behaviour.
You may disable cookies through your browser settings. However, disabling cookies may affect certain website features.
6. Data Retention
We may retain personal, pet-related, transaction and documentation records for as long as required for:
- Service completion
- Legal compliance
- Accounting and tax records
- Regulatory reference
- Dispute resolution
- Internal business records
Once retention is no longer required, we may securely delete or anonymize the data.
7. Client Rights
Subject to applicable law, you may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion of information, where legally permissible
- Withdraw consent, where processing is based on consent
- Opt out of marketing communications
Requests may be sent to info@felcanaircargo.com.
8. Third-Party Links
Our website may contain links to third-party websites. Felcan Air Cargo LLP is not responsible for the privacy practices, content or security of such third-party websites.
Users are advised to review the privacy policies of third-party websites before sharing any information.
9. Children's Privacy
Our website and services are not directed towards children. We do not knowingly collect personal information from children without consent from a parent or guardian.
10. Changes to This Privacy Policy
Felcan Air Cargo LLP may update this Privacy Policy from time to time.
The updated policy will be posted on our website with the revised "Last Updated" date. Continued use of our website or services after such updates shall constitute acceptance of the revised policy.
11. Contact Us
For privacy-related questions, corrections, requests or concerns, please contact:
Felcan Air Cargo LLP
Email: info@felcanaircargo.com
Mobile: +91 87629 32206
Website: www.felcanaircargo.com